YOUR
CONTACT CENTRE

We understand the importance for Call Centres to have the ability to measure and manage communication performance. Maximising the value of every interaction, delivering a consistent, personalised, and valuable client experience.

TRUENAV aims to help your business navigate the complexities of choosing the best solutions in a market that is constantly evolving and often has a one size fits all approach.

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Improving Your Customer Service

Systems and software that enhances client management providing a seamless customer experience

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Omni-Channel Integration

Integrating networks into a unified customer centric platform

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Automate

Improving customer service and efficiency through automation

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OUR CONTACT CENTRE SOLUTIONS

As your call centre partner, TRUENAV builds and maintains solutions that are developed around what your business specifically needs. Contact Centre solutions and services are in abundance, deciding on which products suit you best, and building a complimentary stack of integrated solutions requires a specialist who understands your business.

Our call centre solutions buck the one size fits all trend, and rather focus on the critical services and products required for your business to go to the next level and unlock it’s potential. If you have a need that hasn’t been met, or worse off deemed impossible, contact us - we love the challenge of building and integrating business scaling solution stacks.

Let TRUENAV become your telecoms partner and help you navigate the overwhelming world of call centre solutions. You don’t need a service provider, you need a partner who knows they grow as you grow.

What is Your Contact Centre?

Customer experience has evolved substantially, putting contact centres at the forefront of a brand to provide a hyper-personalised, seamless experience. With Your Contact Centre, also known as Contact Centre as a Service (CCaaS), we provide technology and capabilities for businesses to manage communications through the cloud. By going cloud you eliminate the need for maintenance with on-premise technology, as well as reducing overall costs. Giving you flexible, scalable customer engagement and service solutions.

  • Call Centre Software
  • Customer Sentiment Analysis
  • Digital Resources
  • AI Powered Conversations
  • Omni-Channel Routing
  • Performance Monitoring
  • Analytics and Reporting
  • Workforce Optimisation

  • Reduced Maintenance Costs
  • Remote Working Capabilities
  • Improved Customer Experience
  • Enhanced Efficiency
  • Easier implementation and integration into current systems
  • Improved Customer Retention rates
  • Increased Customer Personalisation
  • Manage a Diverse Range of Communication Channels
  • Future Proofing Through Cloud
Case Study 3CX Your Telecoms

Establishing Borderless Communication Capabilities with 3CX

CASE
STUDY

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THOUGHT LEADERSHIP

As specialists in this space, our Thought Leadership has been built around delivering digestible industry insights, showcasing trends and market changing innovations. Our mission is to equip you with the knowledge to navigate this complex space to find the right partner who can deliver a true solution.

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How to drastically minimise patient communication interactions

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The Impact of Missed Calls On Your Business

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The four pillars of great customer service

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TESTIMONIALS

It was a great experience working with such a dedicated team that provides the support and skills we have so dearly wanted. I really believe uThetha has a great product with 3CX that we could help the market with.

Kieran Crowley

General Manager, Go2Africa

TRUENAV’s approach mirrors ours in terms of transparency, providing the right solution, and delivering. Their service levels are of the highest standard which ensures our customers remain happy and satisfied after the initial project is complete. It’s imperative that our customers have 24/7 support, and we are grateful that uThetha has this as part of their brand promise that they provide this to all maintenance customers.

Mark Hendricks

General Manager, Toshiba Western Cape

We particularly liked TRUENAV’s consultative and transparent approach. Their system has provided significant cost savings due to no monthly costs for hosting the PBX along with the removal of our fixed lines. This cost-effectiveness combined with free inter-branch calls, barring of extensions and built in telephone management software, made the decision to deploy the uVoice Free Business PBX an easy choice

Wilfred Jackson

Financial Manager, College of Cape Town

HOW CAN WE HELP YOU?

We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you're looking for so we can make sure the right person speaks to your about your business needs.