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Contact centres are progressively adopting more and more automation capabilities - not only to improve efficiency, but also to transform the customer experience and give customers ways to self-serve.

Contact centre platform automation provides new ways to optimise processes, unlocking operational and communication capabilities improving the customers experience. With embedded AI your team can work efficiently and effectively with their resources, eliminating manual elements.

How automation can transform the way your business operates and communicates

Contact centre automation is transforming the way businesses engage with customers and what type of experience they deliver, providing faster, accurate, and scalable services without increasing agent workforce and capacity. Automation equips machines to converse with customers in a human-like way by using integrated AI, machine learning, language processing and big data. Giving time back to your agents to focus on the important things, your customers.

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Xcally is a fully integrated customer care solution, bringing your front and back office communications together into one unified experience. Manage and monitor calls, emails, SMS, webchat and more from one easy to use dashboard. Xcally brings a seamless experience by integrating to both on-premise and cloud based systems. With embedded features that allow your communications and CRM systems to share information through automation and drag and drop features. With call monitoring and recording for advanced reporting and more. Xcally is a powerful tool that can be quickly deployed, giving you flexibility and scales with your business, bringing you cost effective solutions.


We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you're looking for so we can make sure the right person speaks to your about your business needs.

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Goodwood, Cape Town
South Africa

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