Automate
Your Systems
Contact centres are progressively adopting more and more automation capabilities - not only to improve efficiency, but also to transform the customer experience and give customers ways to self-serve.
Contact centre platform automation provides new ways to optimise processes, unlocking operational and communication capabilities improving the customers experience. With embedded AI your team can work efficiently and effectively with their resources, eliminating manual elements.
How automation can transform the way your business operates and communicates
Contact centre automation is transforming the way businesses engage with customers and what type of experience they deliver, providing faster, accurate, and scalable services without increasing agent workforce and capacity. Automation equips machines to converse with customers in a human-like way by using integrated AI, machine learning, language processing and big data. Giving time back to your agents to focus on the important things, your customers.
XCally
Xcally is a fully integrated customer care solution, bringing your front and back office communications together into one unified experience. Manage and monitor calls, emails, SMS, webchat and more from one easy to use dashboard. Xcally brings a seamless experience by integrating to both on-premise and cloud based systems. With embedded features that allow your communications and CRM systems to share information through automation and drag and drop features. With call monitoring and recording for advanced reporting and more. Xcally is a powerful tool that can be quickly deployed, giving you flexibility and scales with your business, bringing you cost effective solutions.
QContact
QContact is a complete CRM and communications platform for your contact centre enabling you to transform your customer service, technical support, sales and more which can be achieved through the QContact platform features. With powerful monitoring capabilities, you can manage your agents, as well as your agents having the capabilities to resolve customer requests quicker, whilst maintaining high customer service standards. Giving you real time reporting at a click of a button, the intuitive platform allows your agents to efficiently track and monitor processes and performance. From sales to customer service: inbound, outbound or blended – QContact is everything you need.
ALE
Alcatel-Lucent Enterprise provides a comprehensive set of cloud-based communications and collaboration solutions that addresses the evolutions of digital technologies. While you focus on improving your employee and customers digital experience, or reducing costs, ALE enables all types of enterprises to take advantage of these evolving communication methods. Delivering cost-effective, secure, cloud-based solutions to help you future proof your business. Successfully transform your communications by consulting with a TRUENAV expert to connect your business with people, applications and operations.
Microsoft Teams
Microsoft Teams direct routing enables your business with a unified communication and collaboration platform which includes multiple features similarly to a traditional PBX system. With Microsoft Teams direct routing, you’re able to connect your own PSTN with TRUENAV’s TRUEPBX seamlessly for simple and affordable telecommunication. Improve the way your business connects clients with Microsoft Teams direct routing through our TRUEPBX hosting to transform your connectivity and communication capabilities.
