Automate
Your Systems
Contact centres are progressively adopting more and more automation capabilities - not only to improve efficiency, but also to transform the customer experience and give customers ways to self-serve.
Contact centre platform automation provides new ways to optimise processes, unlocking operational and communication capabilities improving the customers experience. With embedded AI your team can work efficiently and effectively with their resources, eliminating manual elements.
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How automation can transform the way your business operates and communicates
Contact centre automation is transforming the way businesses engage with customers and what type of experience they deliver, providing faster, accurate, and scalable services without increasing agent workforce and capacity. Automation equips machines to converse with customers in a human-like way by using integrated AI, machine learning, language processing and big data. Giving time back to your agents to focus on the important things, your customers.
- Advanced AI technology
- Complete API
- Omnichannel Self-Service
- Webchat Prompts
- Auto Reminders
- Auto Reply
- Automated Workflows
- Automatic Follow-up SMS
- Automatic File Synchronisation
- Monitor all your live stats on one screen
- Real time reports
- Automatic collection of NPS/CSAT surveys
- IVR & speech recognition
- Improved customer experience
- 24/7 accessibility
- Increased agent engagement and productivity
- More powerful data
- Automated scalability
- Reduced costs
- Improved First Contact Resolution
Xcally
Xcally is a fully integrated customer care solution, bringing your front and back office communications together into one unified experience. Manage and monitor calls, emails, SMS, webchat and more from one easy to use dashboard. Xcally brings a seamless experience by integrating to both on-premise and cloud based systems. With embedded features that allow your communications and CRM systems to share information through automation and drag and drop features. With call monitoring and recording for advanced reporting and more. Xcally is a powerful tool that can be quickly deployed, giving you flexibility and scales with your business, bringing you cost effective solutions.
- CRM Integration
- Ticketing System
- Customisable Dashboards
- ASR & TTS
- SMS providers
- Unified agent desktop
- API open channels
- Omni-Channel support
- Automation
- Social and Webchat
- Chatbots & web call backs
- Dialer
- IVR system
- Analytics and Reporting
- One solution endless channels
- New agent experience
- Improved customer experience
- Flexible and scalable
- Performance Monitoring for improved efficiency
- Manage all activities on a single user interface
QContact
QContact is a complete CRM and communications platform for your contact centre enabling you to transform your customer service, technical support, sales and more which can be achieved through the QContact platform features. With powerful monitoring capabilities, you can manage your agents, as well as your agents having the capabilities to resolve customer requests quicker, whilst maintaining high customer service standards. Giving you real time reporting at a click of a button, the intuitive platform allows your agents to efficiently track and monitor processes and performance. From sales to customer service: inbound, outbound or blended – QContact is everything you need.
- Monitor all your live stats on one screen
- Real time reports
- Automatic collection of NPS/CSAT surveys
- CRM Integration
- Chat Bots
- Automation
- Compliance
- Call Routing
- Omni-Channel customer support
- Analytics & Reporting
- Security
- Telephony
- IVR & speech recognition
- Improved customer experience
- 24/7 accessibility
- Increased agent engagement and productivity
- More powerful data
- Automated scalability
- Flexible and scalable
- Reduced costs
- Improved First Contact Resolution
ALE
Alcatel-Lucent Enterprise provides a comprehensive set of cloud-based communications and collaboration solutions that addresses the evolutions of digital technologies. While you focus on improving your employee and customers digital experience, or reducing costs, ALE enables all types of enterprises to take advantage of these evolving communication methods. Delivering cost-effective, secure, cloud-based solutions to help you future proof your business. Successfully transform your communications by consulting with a TRUENAV expert to connect your business with people, applications and operations.
- Deployed on-premise or in the cloud
- Artificial Intelligence
- CRM Integration
- Open flexible architecture integrates with any app or system
- Video Conferencing
- Reduce operation & calling costs
- Robust system that supports employees
- Automated call and message recording
- Collaborate from anywhere
- Seamlessly switch between different media or devices
- Flexible and scalable solutions
- Removing management & maintenance needs
Microsoft Teams
Microsoft Teams direct routing enables your business with a unified communication and collaboration platform which includes multiple features similarly to a traditional PBX system. With Microsoft Teams direct routing, you’re able to connect your own PSTN with TRUENAV’s TRUEPBX seamlessly for simple and affordable telecommunication. Improve the way your business connects clients with Microsoft Teams direct routing through our TRUEPBX hosting to transform your connectivity and communication capabilities.
- Deploy on-premises or in the cloud
- PBX redundancy options
- Licensing based on number of concurrent calls
- CRM integration
- Interbranch Calls
- Workplace Chat
- Video meeting
- File storage
- App integration
- Call management
- Reduce operation & calling costs
- Access to Microsoft Teams 365 platform features
- Automated call and message recording
- Collaborate from anywhere
- Flexible and scalable solutions
- Removing management & maintenance needs
- Seamlessly switch between different media or devices
HOW CAN WE HELP YOU?
We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you're looking for so we can make sure the right person speaks to your about your business needs.
