QContact
QContact is a complete CRM and communications platform for your contact centre enabling you to transform your customer service, technical support, sales and more which can be achieved through the QContact platform features. With powerful monitoring capabilities, you can manage your agents, as well as your agents having the capabilities to resolve customer requests quicker, whilst maintaining high customer service standards. Giving you real time reporting at a click of a button, the intuitive platform allows your agents to efficiently track and monitor processes and performance. From sales to customer service: inbound, outbound or blended – QContact is everything you need.
- Monitor all your live stats on one screen
- Real time reports
- Automatic collection of NPS/CSAT surveys
- CRM Integration
- Chat Bots
- Automation
- Compliance
- Call Routing
- Omni-Channel customer support
- Analytics & Reporting
- Security
- Telephony
- IVR & speech recognition
- Chatbots & web call backs
- Improved customer experience
- 24/7 accessibility
- Increased agent engagement and productivity
- More powerful data
- Automated scalability
- Flexible and scalable
- Reduced costs
- Improved First Contact Resolution