Improving Your Customer Service
We understand the importance of contact centres and how their interactions have a direct impact on a businesses reputation with their clients or customers.
To truly improve your customers experience delivered from your contact centre you need to consider what you are looking to achieve and integrate the right system that can support these capabilities to enable your contact centre to provide the ideal experience. By adopting software that increases your channels and touchpoints makes your business available anywhere, anytime. Allowing faster resolution times, more personalised engagement, and a customer experience that suits them. These improvements can be experienced through a more efficient and effective system transforming the impact your contact centre can provide.
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How technology can improve your customer service
By acknowledging the consumer landscape, expectations are higher than ever before with convenience being at the forefront. Contact centres are tasked to deliver a great customer experience, by ensuring the right communication capabilities are available across the various channels and touch-points consumers prioritise to receive timely responses and solutions. By nature, replacing traditional systems improves efficiency and personalised engagement, leading to improved customer service.
- Multichannel
- Automation and triggers
- Call Routing
- Compliance
- CRM Integration
- Reporting & Analytics
- Real time monitoring
- Security
- Anytime, anywhere access
- Seamless accessibility
- Fast resolution times
- Omni-channel engagement
- Leveraging the power of data and analytics
- Personalised Engagement
XCally
Xcally is a fully integrated customer care solution, bringing your front and back office communications together into one unified experience. Manage and monitor calls, emails, SMS, webchat and more from one easy to use dashboard. Xcally brings a seamless experience by integrating to both on-premise and cloud based systems. With embedded features that allow your communications and CRM systems to share information through automation and drag and drop features. With call monitoring and recording for advanced reporting and more. Xcally is a powerful tool that can be quickly deployed, giving you flexibility and scales with your business, bringing you cost effective solutions.
- CRM Integration
- Ticketing System
- Customisable Dashboards
- ASR & TTS
- SMS providers
- Unified agent desktop
- API open channels
- Omni-Channel support
- Automation
- Social and Webchat
- Chatbots & web call backs
- Dialer
- IVR system
- Analytics and Reporting
- One solution endless channels
- New agent experience
- Improved customer experience
- Flexible and scalable
- Performance Monitoring for improved efficiency
- Manage all activities on a single user interface
QContact
QContact is a complete CRM and communications platform for your contact centre enabling you to transform your customer service, technical support, sales and more which can be achieved through the QContact platform features. With powerful monitoring capabilities, you can manage your agents, as well as your agents having the capabilities to resolve customer requests quicker, whilst maintaining high customer service standards. Giving you real time reporting at a click of a button, the intuitive platform allows your agents to efficiently track and monitor processes and performance. From sales to customer service: inbound, outbound or blended – QContact is everything you need.
- Monitor all your live stats on one screen
- Real time reports
- Automatic collection of NPS/CSAT surveys
- CRM Integration
- Chat Bots
- Automation
- Compliance
- Call Routing
- Omni-Channel customer support
- Analytics & Reporting
- Security
- Telephony
- IVR & speech recognition
- Chatbots & web call backs
- Improved customer experience
- 24/7 accessibility
- Increased agent engagement and productivity
- More powerful data
- Automated scalability
- Flexible and scalable
- Reduced costs
- Improved First Contact Resolution
HOW CAN WE HELP YOU?
We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you're looking for so we can make sure the right person speaks to your about your business needs.
