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Today businesses and their customers are present across different channels and devices which has established an expectation to communicate with companies through these various touch points.

Transform your businesses ability to deliver and manage multiple channels, maximising the value of every interaction, delivering a consistent, personalised, and valuable client experience. Integrating voice, e-mail, facebook, Whatsapp and more into a single platform improves your employees ability to manage customer communications.

How an omni-channel approach can transform the way you deal with customers

It is critical to have a communication system in place that allows your customers to choose how they want to contact you. This can lead to businesses taking a multi-channel approach which impacts the employees ability to be personal and deliver a timely experience which can be inefficient and disruptive. By tracking, recording, and analysing communications with customers you avoid repetition of information across departments and can deliver an enhanced consumer experience.

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Xcally is a fully integrated customer care solution, bringing your front and back office communications together into one unified experience. Manage and monitor calls, emails, SMS, webchat and more from one easy to use dashboard. Xcally brings a seamless experience by integrating to both on-premise and cloud based systems. With embedded features that allow your communications and CRM systems to share information through automation and drag and drop features. With call monitoring and recording for advanced reporting and more. Xcally is a powerful tool that can be quickly deployed, giving you flexibility and scales with your business, bringing you cost effective solutions.


We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you're looking for so we can make sure the right person speaks to your about your business needs.

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(021) 597 2660

89 Hugo Street
Goodwood, Cape Town
South Africa

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