Omni-Channel
Integration
Today businesses and their customers are present across different channels and devices which has established an expectation to communicate with companies through these various touch points.
Transform your businesses ability to deliver and manage multiple channels, maximising the value of every interaction, delivering a consistent, personalised, and valuable client experience. Integrating voice, e-mail, facebook, Whatsapp and more into a single platform improves your employees ability to manage customer communications.
How an omni-channel approach can transform the way you deal with customers
It is critical to have a communication system in place that allows your customers to choose how they want to contact you. This can lead to businesses taking a multi-channel approach which impacts the employees ability to be personal and deliver a timely experience which can be inefficient and disruptive. By tracking, recording, and analysing communications with customers you avoid repetition of information across departments and can deliver an enhanced consumer experience.
XCally
Xcally is a fully integrated customer care solution, bringing your front and back office communications together into one unified experience. Manage and monitor calls, emails, SMS, webchat and more from one easy to use dashboard. Xcally brings a seamless experience by integrating to both on-premise and cloud based systems. With embedded features that allow your communications and CRM systems to share information through automation and drag and drop features. With call monitoring and recording for advanced reporting and more. Xcally is a powerful tool that can be quickly deployed, giving you flexibility and scales with your business, bringing you cost effective solutions.
QContact
QContact is a complete CRM and communications platform for your contact centre enabling you to transform your customer service, technical support, sales and more which can be achieved through the QContact platform features. With powerful monitoring capabilities, you can manage your agents, as well as your agents having the capabilities to resolve customer requests quicker, whilst maintaining high customer service standards. Giving you real time reporting at a click of a button, the intuitive platform allows your agents to efficiently track and monitor processes and performance. From sales to customer service: inbound, outbound or blended – QContact is everything you need.
ALE
Alcatel-Lucent Enterprise provides a comprehensive set of cloud-based communications and collaboration solutions that addresses the evolutions of digital technologies. While you focus on improving your employee and customers digital experience, or reducing costs, ALE enables all types of enterprises to take advantage of these evolving communication methods. Delivering cost-effective, secure, cloud-based solutions to help you future proof your business. Successfully transform your communications by consulting with a TRUENAV expert to connect your business with people, applications and operations.
Microsoft Teams
Microsoft Teams direct routing enables your business with a unified communication and collaboration platform which includes multiple features similarly to a traditional PBX system. With Microsoft Teams direct routing, you’re able to connect your own PSTN with TRUENAV’s TRUEPBX seamlessly for simple and affordable telecommunication. Improve the way your business connects clients with Microsoft Teams direct routing through our TRUEPBX hosting to transform your connectivity and communication capabilities.
