Today businesses and their customers are present across different channels and devices which has established an expectation to communicate with companies through these various touch points.

Transform your businesses ability to deliver and manage multiple channels, maximising the value of every interaction, delivering a consistent, personalised, and valuable client experience. Integrating voice, e-mail, facebook, Whatsapp and more into a single platform improves your employees ability to manage customer communications.

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How an omni-channel approach can transform the way you deal with customers

It is critical to have a communication system in place that allows your customers to choose how they want to contact you. This can lead to businesses taking a multi-channel approach which impacts the employees ability to be personal and deliver a timely experience which can be inefficient and disruptive. By tracking, recording, and analysing communications with customers you avoid repetition of information across departments and can deliver an enhanced consumer experience.

  • Multichannel
  • Workforce optimisation
  • Automation and triggers
  • Call Routing
  • Compliance
  • CRM Integration
  • Reporting & Analytics
  • Real time monitoring
  • Security

  • Allows your customers to choose how they want to contact you
  • Improved customer experience
  • Faster resolution times
  • Omni-channel engagement
  • Leveraging the power of data and analytics
  • Personalised Engagement


Xcally is a fully integrated customer care solution, bringing your front and back office communications together into one unified experience. Manage and monitor calls, emails, SMS, webchat and more from one easy to use dashboard. Xcally brings a seamless experience by integrating to both on-premise and cloud based systems. With embedded features that allow your communications and CRM systems to share information through automation and drag and drop features. With call monitoring and recording for advanced reporting and more. Xcally is a powerful tool that can be quickly deployed, giving you flexibility and scales with your business, bringing you cost effective solutions.

  • CRM Integration
  • Ticketing System
  • Customisable Dashboards
  • ASR & TTS
  • SMS providers
  • Unified agent desktop
  • API open channels

  • Omni-Channel support
  • Automation
  • Social and Webchat
  • Chatbots & web call backs
  • Dialer
  • IVR system
  • Analytics and Reporting

  • One solution endless channels
  • New agent experience
  • Improved customer experience
  • Flexible and scalable
  • Performance Monitoring for improved efficiency
  • Manage all activities on a single user interface


QContact is a complete CRM and communications platform for your contact centre enabling you to transform your customer service, technical support, sales and more which can be achieved through the QContact platform features. With powerful monitoring capabilities, you can manage your agents, as well as your agents having the capabilities to resolve customer requests quicker, whilst maintaining high customer service standards. Giving you real time reporting at a click of a button, the intuitive platform allows your agents to efficiently track and monitor processes and performance. From sales to customer service: inbound, outbound or blended – QContact is everything you need.

  • Monitor all your live stats on one screen
  • Real time reports
  • Automatic collection of NPS/CSAT surveys
  • CRM Integration
  • Chat Bots

  • Automation
  • Compliance
  • Call Routing
  • Omni-Channel customer support
  • Analytics & Reporting
  • Security
  • Telephony
  • IVR & speech recognition
  • Chatbots & web call backs

  • Improved customer experience
  • 24/7 accessibility
  • Increased agent engagement and productivity
  • More powerful data
  • Automated scalability
  • Flexible and scalable
  • Reduced costs
  • Improved First Contact Resolution


Alcatel-Lucent Enterprise provides a comprehensive set of cloud-based communications and collaboration solutions that addresses the evolutions of digital technologies. While you focus on improving your employee and customers digital experience, or reducing costs, ALE enables all types of enterprises to take advantage of these evolving communication methods. Delivering cost-effective, secure, cloud-based solutions to help you future proof your business. Successfully transform your communications by consulting with a TRUENAV expert to connect your business with people, applications and operations.

  • Deployed on-premise or in the cloud
  • Artificial Intelligence
  • CRM Integration
  • Open flexible architecture integrates with any app or system

  • Video Conferencing

  • Reduce operation & calling costs
  • Robust system that supports employees
  • Automated call and message recording
  • Collaborate from anywhere
  • Seamlessly switch between different media or devices
  • Flexible and scalable solutions
  • Removing management & maintenance needs

Microsoft Teams

Microsoft Teams direct routing enables your business with a unified communication and collaboration platform which includes multiple features similarly to a traditional PBX system. With Microsoft Teams direct routing, you’re able to connect your own PSTN with TRUENAV’s TRUEPBX seamlessly for simple and affordable telecommunication. Improve the way your business connects clients with Microsoft Teams direct routing through our TRUEPBX hosting to transform your connectivity and communication capabilities.

  • Deploy on-premises or in the cloud
  • PBX redundancy options
  • Licensing based on number of concurrent calls
  • CRM integration
  • Interbranch Calls

  • Workplace Chat
  • Video meeting
  • File storage
  • App integration
  • Call management

  • Reduce operation & calling costs
  • Access to Microsoft Teams 365 platform features
  • Automated call and message recording
  • Collaborate from anywhere
  • Flexible and scalable solutions
  • Removing management & maintenance needs
  • Seamlessly switch between different media or devices


We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you're looking for so we can make sure the right person speaks to your about your business needs.