Telephony management involves the capturing and reporting of meaning data.

By integrating a telephony management system (TMS), your business will be capable of producing comprehensive real-time and analytical reports that support and improve operations. By assisting you with managing your calling costs as well as the amount of time your employees spend on their phones. With a surplus of telephony management systems in the market, consult with one of our teams at TRUENAV to help navigate your business to integrate the right system.

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Your telephony management requirements

Look to integrate a system that truly gives your business greater insight into its communication operations. You can now monitor productivity, allowing you to make informed decisions to improve departments, time management, and overall expenses from detailed reports. By implementing a telephony management system into your business, work is simplified through alert management and automated reporting. Experience has shown that implementing a TMS can on average reduce call costs by 30%.

  • Integration capabilities
  • Automated Reporting
  • Deeper Analytics
  • Budget Allocation & Management
  • Integration capabilities

  • Reduced call costs
  • Gain detailed call reports including: organisation, branch, department, user, extension or pin code cost per call
  • Alert management
  • Scheduled reports automatically sent via email


Whether you are a SME or enterprise, Man3000 is a telephony management system that equips your business with the capabilities to capture live call records from your telephone system, allowing users to create a number of meaningful reports. Used to assist with controlling the total cost of telephone calls as well as the amount of time your employees spend on their phones.

With Man3000 you can closely monitor and analyse your employees performance with the time spent on the phone, keeping your business as productive as possible.

  • Call Centre overview
  • Call tracking
  • Access to the database from multiple PC’s on the network
  • Incoming and outgoing productivity
  • Provides visual representation of live data and analytics
  • Unlimited database size
  • TCP/IP connection

  • Multi-level password protection
  • Comprehensive reports which can be saved or exported in multiple formats
  • Scheduled reports sent automatically on a regular basis
  • Live graphs for quick and easy reference
  • Account code, pin code and phantom extension compatibility
  • Up-to-date cost tables and custom call costing
  • Automatic alerts for unauthorised calls
  • Client list to easily index and search specific numbers
  • Fully functional Guest package

  • Reduced call costs
  • Comprehensive insight into employee performance
  • Gain detailed call reports including: organisation, branch, department, user, extension or pin code cost per call
  • Alert management
  • Scheduled reports automatically sent via email


TigerTMS is the most widely used hospitality communication management system across the globe. With the ability to transform the way you connect your hotels front and back office applications to provide a seamless service to guests, with dynamic features to suit all types of hotels and their exact needs. From independent to multi-chain properties, TigerTMS delivers first class performance through the integration of property management systems, PBX, high speed internet access, call accounting, voicemail and other systems used in hotels to deliver comprehensive real-time reporting and analytics to transform operations to be more effective and efficient leading to an enhanced guest experience.

  • Hotel system integration
  • Front and back office connection
  • PMS to telephony, TV, WIFI, maintenance and more
  • Real-time information
  • Issue flagging
  • Budget Monitoring
  • Operations Dashboard

  • Cost reporting
  • Ancillary charges
  • Connection status
  • Admin usage
  • Account details
  • Carrier traffic cost analysis
  • Performance analysis
  • Extensions reports
  • Traffic management

  • Dashboard view of your hotel operations including; room status, occupancy levels, system alerts
  • Fast billing of voice usage for guests and administration teams
  • Automatic production of a range of reports to give detailed analysis, and enable operational improvements
  • Enhances performance
  • Improves productivity
  • Transforms guest experience


AdaptTEM proactively manages the services and invoices of an enterprise’s technology services to ensure transparency between businesses and associated vendor expenditure, accurate cost allocation and vendor compliance. Gain in-depth visibility and insight of your technology ecosystem so your business can identify areas to optimise key business strategies. Handle your billing and invoices, automate operational services, manage variable costs, and detailed reporting all to give you a better understanding of your costs and services associated with your monthly billing.

  • Subscription based service model
  • Seamless integration capabilities
  • Data recovery and procedures
  • DR environment

  • Financial analysis and reporting
  • Operational management
  • Scalable technology
  • Security
  • Cloud-based

  • Improved visibility
  • Enhanced productivity
  • Greater insights
  • Improved cost control
  • Cost effective

Microsoft Teams

Microsoft Teams direct routing enables your business with a unified communication and collaboration platform which includes multiple features similarly to a traditional PBX system. With Microsoft Teams direct routing, you’re able to connect your own PSTN with TRUENAV’s TRUEPBX seamlessly for simple and affordable telecommunication. Improve the way your business connects clients with Microsoft Teams direct routing through our TRUEPBX hosting to transform your connectivity and communication capabilities.

  • Deploy on-premises or in the cloud
  • PBX redundancy options
  • Licensing based on number of concurrent calls
  • CRM integration
  • Interbranch Calls

  • Workplace Chat
  • Video meeting
  • File storage
  • App integration
  • Call management

  • Reduce operation & calling costs
  • Access to Microsoft Teams 365 platform features
  • Automated call and message recording
  • Collaborate from anywhere
  • Flexible and scalable solutions
  • Removing management & maintenance needs
  • Seamlessly switch between different media or devices


We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you're looking for so we can make sure the right person speaks to your about your business needs.