3 Advantages of a Telephone System for a Small Business

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In order to excel, a small business must have a stronger connection with their client base. As a rule, all businesses need to aim to improve communication with their employees. Furthermore, the catalyst of business to client and employee interaction should be affordable. There is one solution here – a TRUENAV telephone system. Smaller businesses arguably benefit the most from customised telephone systems. TRUENAV’s function is to provide and manage the software and tech your company requires to utilise telecommunication tools.

What is a Telephone System?

All in all, a telephone system is a series of interconnected telephones. In contrast to an office with 10 desk telephones that do not form a part of a telecom system,telephones that are a part of a telephone system are linked using Voice over Internet Protocols (VoIP). An efficient telephone system would have a ton of features, such as call handling and transferring, conference calling, call metering and accounting, private and shared voice message boxes. A telephone system can range from just a few telephones in a home or small business up to a complex private branch exchange (PBX) system used by mid-sized and large businesses. Therefore, as your business grows – your telephone system has the capacity to grow along with you!

The Major Benefits of a Telephone System

Enterprise-Level Features

A TRUENAV telephone system lets you put professionalism at the forefront. When someone calls your business and you have a VoIP system, they’ll get outstanding call quality, auto-attendants and interactive voice response if you need to and all the features they expect from a telephone system.

Unified Communications for Improved Efficiency

Telephone systems allow businesses to integrate their telephones with multiple other systems. For instance, you would be able to track a client’s interaction with your company regardless of the medium used. This particular feature aids sales teams and call centres the most. The range of communication features available with telephone systems allows easier collaboration. As a result, you would have better connectivity between customers – and your employees.

Better Customer Service

Given these points, a telephone system enables better customer service. Systems can be set up so that customer data automatically pops up when they interact. This way you can address their needs as efficiently as possible. With updated telephone systems, placing and receiving calls is only the beginning. Features that route calls to the right person automatically, log calls, allow easy collaboration and conferencing. Therefore, employees can work remotely and with maximum efficiency.


Ultimately, our services are built on our team of industry-leading technical and project management resources. TRUENAV offers comprehensive VOIP, and other products and services. Do you need more intel on Telephone Systems and communicative services?

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