The Pros & Cons of Hosted PBX

If you’re considering upgrading your phone system to a hosted PBX for your business, then you’re going to want to keep reading for the top advantages and disadvantages of a hosted PBX.

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If you’re considering upgrading your phone system to a hosted PBX for your business, then you’re going to want to keep reading for the top advantages and disadvantages of a hosted PBX.

What is a Hosted PBX?

Simply put, a hosted PBX (also known as cloud-based PBX) is a phone system that operates through internet connection rather than physical hardware.

What’s more, hosted PBX is a form of unified communications solution that includes phone, chat, email, video, fax and more.

Advantages of Hosted PBX

Cloud-based PBX phone systems have many advantages, keep reading for our top 5 benefits of a hosted PBX solution.

It’s Affordable

Even though it is the modern option, a hosted PBX is actually more affordable than traditional phone systems. It has a low initial cost as well as inexpensive monthly fees that are charged based on your company’s want and needs – no hidden costs or fine print.

Easily Scalability

TRUENAV offers a FREE flagship brand called TRUEPBX that can be tailormade to your business. Because this service provides customisable monthly subscriptions, you can easily scale up or down depending on your business’s progress.

Don’t Limited Your Business to The Office

Because a hosted PBX is cloud-based, it provides more flexibility than traditional hardware. Hence, you and your employees can work from home or even in a different city. This is especially beneficial during heavy lockdown regulations that impact South African businesses.


At TRUENAV, we know that time is money that’s why we make sure that your business will experience little to no downtime and that you’re regularly backed up on the cloud even before a power outage! Unlike traditional phone systems that are affected by weather conditions, loadshedding and more.

Connect with Any Device

Traditional phone systems depend on specific hardware, but hosted PBX services are compatible with most devices and software. Your employees can connect to the business phone system through their smartphones or even softphone apps, SIP IP phones and more. However, brands like Yealink are highly recommended as they are cost-effective and boast high quality solutions.

Disadvantages of Hosted PBX

Everything in life has its pros and it’s cons, let’s take a look at the disadvantages of a cloud-based PBX so that you can make an informative decision on your business telecoms.

You Need a Reliable Internet Connection

Because a hosted PBX relies on an internet connection, you need a strong Wi-Fi connection in order for your business to operate smoothly. However, you can still connect to any Wi-Fi – not just the office internet.

Dependence on Phone Service Provider

Because hosted PBX services shifts the responsibility from your employees to the service provider, your business depends on the telecom’s supplier fully. Therefore, it is imperative that you do you research to ensure that the phone service provider is capable and experts in their field or face faulty telecoms and more downtime.

Self-Training is Your Responsibility

Although hosted PBX is relatively easy to use, it is still your responsibility to train staff rather than the telecom’s supplier. However, company’s like TRUENAV are available for questions and help when needed.

Hosted PBX for Business

If you’re still not sure that a hosted PBX is right for your business, in particular, give us a quick call and a member of our team will answer all your questions and put your mind at ease.


We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you're looking for so we can make sure the right person speaks to your about your business needs.