What You Need to Work from Home with Hosted PBX

Many businesses are forced to close because of the national lockdown but with TRUENAV, your company doesn’t have to suffer.

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Many businesses are forced to close because of the national lockdown but with TRUENAV, your company doesn’t have to suffer. Our Hosted PBX solutions allow your employees to work from home! Below you will find out exactly what you need to know about Hosted PBX.

What is a Hosted PBX?

PBX (or Private Branch Exchange) is an automatic telephone switching system within a company. It allows your business to make internal as well as external calls via an internet connection. The system also allows your organisation to have a simplified means of re-routing calls to different extensions. At TRUENAV, we allow your business to work through a hosted PBX line. This means that your connectivity is secured through an internet connection commonly known as ‘the cloud’. Quite possibly the biggest benefit of a hosted PBX is that it allows your business to have more virtual phone lines without the need for individual physical lines that can get outdated or faulty. What’s more is that a hosted PBX allows you to work from anywhere in the world… including your home! So, your business can continue, even during the national lockdown.

More benefits

At TRUENAV, we use ‘TRUEPBX’, our free (yes, FREE) flagship brand of high-quality VOIP and Free Business Hosted PBX services. TRUEPBX works strictly over a cloud-based connection without the expensive outlay of traditional PABX hardware. Our TRUEPBX solutions also work on a subscription basis, thus allowing you to choose which services you require without paying for unnecessary things that your business doesn’t need. This subscription-based system works on a month-to-month basis so that your business can upscale or downscale with ease. Learn more about our TRUEPBX subscriptions.

What You Need to Work From Home

Good Connectivity

Hosted PBX services does not rely on outdated and traditional hardware, but it does require a good internet connection. Nothing trumps productivity like slow or lagging internet speed – so a strong Wi-Fi connection is always important for your business. Specifically, a good low-latency internet connection. At TRUENAV, we offer many different options including fibre, microwave, licenced Microwave and external LTE.

SoftPhone Apps for Mobiles

Another benefit of a hosted PBX is that it doesn’t necessarily require pricey handsets. In fact, because it runs through the cloud, your business can operate on a softphone connection. Hence, allowing your employees to work from home! Softphones can send and receive calls on any hardware device that can run the software including smartphones, laptops, IP Phones amongst others. It connects your employees directly to the TRUEPBX Business Hosted IP PBX so that they can make calls from your business’s phone number or extension. Hence, to your customers, it appears as though you are calling from your business premise. To connect, you can use mobile data, Wi-Fi, or a direct internet connection to dial outbound or receive calls inbound. Other than working from home, this system is also convenient as it reduces the need for handsets as well as the amount of call centre operators – therefore saving you lots of money. There are many different kinds of softphones out there including free options but there are also paid versions which may work better for your company. Free Versions like Zoiper are available on the traditional app stores (like the Google Play Store), however, there are paid for versions like Bria are also available at TRUENAV. If you’re unsure about which option is best for your business, give us a call to figure out what’s best for your company.

SIP IP Phones

Another option is to have SIP IP phones. The connectivity architecture for softphones and IP phones are very similar. Both are SIP extensions that can be registered in the (SIP based) VoIP/IP telephony server and can be used to make and receive outbound calls over the Internet (SIP Trunks) as well as the PSTN (Public Switched Telephone Networks). However, there are two types of SIP phones: Hardphones/desk phones/hardware SIP phones and softphones or software SIP Phones. Hence, traditional phones may still work with this system. We offer a wide range of on sale SIP phones and refresh SIP phones giving you more options to switch to VoIP system with low cost. SIP IP Phones also has a low monthly rate and great mobility options. What’s more is that these phones deliver rich enterprise telephony capabilities integrating to your Outlook contacts, CRM systems, and business applications through the thousands of available Android apps. Any SIP-compliant IP can work. However, brands like Yealink come highly recommended as they are cost-effective and high quality.

Desktop Apps for PC

Another nifty benefit of a hosted PBX is that it is customisable. Depending on your business wants and needs, you’re able to adapt your telecoms with PC Apps that you prefer. There are many different options to choose from, it’s all about doing what’s best for your business. If you’re still not sure which options are best for your business, speak to us today and we’ll give you a duty-free quote. TRUENAV prides itself on providing a tailor-made approach to South African businesses and organisations.


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