MITEL Hospitality

Mitel MiVoice is a highly regarded communication solution in the hotel industry

These integrations help streamline operations, enhance guest experiences, and improve revenue management.

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Key Features of Mitel MiVoice in the Hotel Industry

  1. Seamless Integration with PMS
  2. Integration with Call Accounting Systems
  3. Enhanced Guest Services
  4. Operational Efficiency and Staff Productivity
  5. Scalability and Flexibility

Seamless Integration with PMS:

  • Centralized Operations: Mitel MiVoice integrates seamlessly with popular PMS solutions such as Opera, Protel, and Infor, facilitating centralized management of guest check-ins and check-outs, room status updates, and billing processes

Integration with Call Accounting Systems:

  • Mitel MiVoice’s integration with call accounting systems allows precise tracking of all incoming and outgoing calls, essential for maintaining accurate records of guest and staff communication.

      Enhanced Guest Services:

      • Personalized Guest Experience
      • Convenient Service Requests
      • Automated Wake-Up Calls

      Operational Efficiency and Staff Productivity:

      • Unified Communications: Staff can receive and manage voice messages and internal text which is accessible through their desk phones or mobile devices.
      • Mobile Integration

      Scalability and Flexibility:

      • Adaptability to Hotel Size
      • Customizable Solutions

      Benefits to the Hotel Industry

      1. Improved Guest Satisfaction:
      • Enhanced communication systems ensure that guest requests are handled promptly and efficiently, leading to higher satisfaction rates.
      • Personalized services based on PMS data create a memorable guest experience.
      1. Operational Cost Savings:
      • Automation of routine tasks reduces the need for manual intervention, lowering labor costs and minimizing errors.
      • Efficient communication systems lead to better resource allocation and reduced operational costs.
      1. Increased Revenue:
      • Seamless billing integration ensures accurate and timely posting of charges, enhancing revenue management.
      • Improved guest satisfaction drives higher retention rates and positive reviews, increasing bookings.
      1. Enhanced Staff Productivity:
      • Unified communication tools and mobile integration enable staff to work more efficiently and stay connected, regardless of their location within the hotel.
      • Automated reporting and real-time updates streamline management tasks and decision-making processes.

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