Contact
Centre
The telecommunications industry is continually evolving, underscoring the importance of a reliable telecommunications partner. TRUENAV is dedicated to helping your business navigate the complexities of modern communications, shifting seamlessly to data and cloud-based solutions.
With TRUENAV, never underestimate the impact of updated and simplified communication systems on your business efficiency. We ensure your communication strategies are not only current but also optimised for future growth and challenges.
Call Centre
Our Call Centre service harnesses the power of modern communication technology to optimise your internal and customer-facing interactions.
This service includes inbound and outbound calling, call recording, and real-time user status tracking, ensuring that every communication and interaction with customers and within your organization is seamless and effective.
- Comprehensive Communication: Facilitate all internal and external communications using our best of breed voice services.
- Enhanced Productivity: Streamline workflows with features such call recording and real-time user status tracking.
- Seamless Integration: Integrate with existing CRM and ERP systems to unify communications and enhance data accessibility across your organisation.
Omni-Channel Contact Centre
This service allows you to migrate your telecommunications systems to the cloud, integrating multiple communication channels into one cohesive platform.
Improve customer interaction by providing consistent service across phone, email, live chat, and social media, all managed through a single interface.
- Cost Efficiency: Migrate to cloud-based systems to eliminate costly hardware and reduce maintenance expenses.
- Unified Customer Experience: Track all customer engagements and client journeys via a single platform across multiple channels.
- Flexible Scalability: Easily scale up or down based on your business needs, accommodating fluctuations in customer interaction volume without significant overhead
Call Centre
Our Call Centre service harnesses the power of modern communication technology to optimise your internal and customer-facing interactions.
Omni-Channel Contact Centre
This service allows you to migrate your telecommunications systems to the cloud, integrating multiple communication channels into one cohesive platform.
This service includes inbound and outbound calling, call recording, and real-time user status tracking, ensuring that every communication and interaction with customers and within your organisation is seamless and effective.
Improve customer interaction by providing consistent service across phone, email, live chat, and social media, all managed through a single interface.
- Comprehensive Communication: Facilitate all internal and external communications using our best of breed voice services.
- Enhanced Productivity: Streamline workflows with features such call recording and real-time user status tracking.
- Seamless Integration: Integrate with existing CRM and ERP systems to unify communications and enhance data accessibility across your organisation.
- Cost Efficiency: Migrate to cloud-based systems to eliminate costly hardware and reduce maintenance expenses.
- Unified Customer Experience: Track all customer engagements and client journeys via a single platform across multiple channels.
- Flexible Scalability: Easily scale up or down based on your business needs, accommodating fluctuations in customer interaction volume without significant overhead
HOW CAN WE HELP YOU?
We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you’re looking for so we can make sure the right person speaks to your about your business needs.