Omni-Channel Contact Centre
In today’s fast-paced business environment, effective communication is key to success, whether within your organization or with your customers.
From start-ups to large enterprises, the need for seamless, integrated communication channels has never been more critical.
XCALLY
The complete Contact Center Solution
The Omnichannel Software for Contact Centers that manages all channels and powers up your customer care service, improves overall business agility and takes CX experience to the next level of automation
- Call Routing: Intelligent routing of inbound calls based on predefined rules, such as IVR (Interactive Voice Response) menus, caller ID, or agent skills.
- Interactive Voice Response (IVR): Automated response system that interacts with callers, gathers information, and routes calls to the appropriate department or agent.
- Predictive Dialer: Automated dialling system that dials multiple numbers simultaneously, predicting when agents will be available to handle the next call, maximising agent productivity.
QContact
Handle all your customer communications on one platform.
Let your customers engage with your business, how they want, when they want, and handle every interaction in one unified solution. QContact provides everything your business needs in a single pane of glass.
- True Omni-channel: We don’t just tag omni-channel on – we’re natively full omni-channel with over 10 channels different supported channels and growing. From calls to social, live chat or e-mail – we have you covered
- Unified Queue: You can have the same agents seamlessly handling different channels from one single queue.
- Skills-based Routing: Route each and every conversation to the right agent first time. With skills-based, language-based, data-based and priortity-based routing all built in.
XCALLY
The complete Contact Center Solution
QContact
Handle all your customer communications on one platform.
The Omnichannel Software for Contact Centers that manages all channels and powers up your customer care service, improves overall business agility and takes CX experience to the next level of automation
Let your customers engage with your business, how they want, when they want, and handle every interaction in one unified solution. QContact provides everything your business needs in a single pane of glass.
- Call Routing: Intelligent routing of inbound calls based on predefined rules, such as IVR (Interactive Voice Response) menus, caller ID, or agent skills.
- Interactive Voice Response (IVR): Automated response system that interacts with callers, gathers information, and routes calls to the appropriate department or agent.
- Predictive Dialer: Automated dialling system that dials multiple numbers simultaneously, predicting when agents will be available to handle the next call, maximising agent productivity.
- True Omni-channel: We don’t just tag omni-channel on – we’re natively full omni-channel with over 10 channels different supported channels and growing. From calls to social, live chat or e-mail – we have you covered
- Unified Queue: You can have the same agents seamlessly handling different channels from one single queue.
- Skills-based Routing: Route each and every conversation to the right agent first time. With skills-based, language-based, data-based and priortity-based routing all built in.
HOW CAN WE HELP YOU?
We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you’re looking for so we can make sure the right person speaks to your about your business needs.