True Omni-channel

We don’t just tag omni-channel on – we’re natively full omni-channel with over 10 channels different supported channels and growing. From calls to social, live chat or e-mail – we have you covered

Unified Queue

You can have the same agents seamlessly handling different channels from one single queue.

Skills-based Routing

Route each and every conversation to the right agent first time. With skills-based, language-based, data-based and priortity-based routing all built in.

IVR / Self-Service Builder

An easy drag and drop visual builder to build your self-service and IVR flows. Write once, and then enable across all your channels.

Communication AI

QContact can revolutionise your customer communication with our unique and powerful Communication AI tools.

Chatbots

Built-in chat bot functionality to handle customer queries 24 hours a day, seven days a week.

 Full Reporting Suite

A complete set of built-in reports for you to measure your performance across every channel.

 Custom Data Capture

With our complete CRM functionality you can store as much data as you want against your customer profile.

Ticketing

For issues which can’t be handled during the conversation, we have a full ticketing solution built-in at no additional cost.

 Call Recording

Full call-recording as standard, with option to push to Callbi for full call transcription.

Quality Assurance

A complete QA suite built-in to handle scoring your conversations against custom scorecards.

 And so much more!