Supercharge Your Contact Centre with 3CX and TRUENAV

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In today’s competitive market, your contact centre isn’t just a department — it’s your frontline for customer experience. Whether you handle support calls, sales queries, or service requests, responsiveness and efficiency matter. That’s why more businesses are turning to 3CX to power their contact centres — and why TRUENAV, a certified 3CX Platinum Partner, is the implementation partner you can trust.

The Problem: Outdated Call Centre Systems

Legacy contact centre systems are often:

  • Expensive to scale
  • Rigid in features and call routing
  • Difficult to integrate with modern tools
  • Lacking proper analytics or agent visibility

This leads to long hold times, missed opportunities, and poor customer satisfaction.

The Solution: 3CX Contact Centre Features That Deliver

3CX offers a robust suite of contact centre tools designed to elevate your customer experience:

  • Call Queues & Ring Groups: Ensure no call is missed by distributing calls efficiently across teams.
  • Live Call Monitoring: Managers can listen, whisper advice, or barge in when needed.
  • Wallboards: Real-time performance dashboards to monitor KPIs like hold times, active calls, and agent availability.
  • Call Recording & Reporting: Log, store, and analyse calls for compliance, training, and improvement.
  • Web Live Chat & Facebook Messaging: Consolidate communications into one omnichannel interface.

Why TRUENAV?

As a Platinum Partner, TRUENAV helps you go beyond basic setup. We tailor 3CX to your contact centre’s needs by:

  • Designing workflows to match your call flows and SLAs
  • Integrating 3CX with CRMs and helpdesk platforms
  • Setting up wallboards and agent dashboards
  • Training supervisors and agents on advanced features

We also offer support for solutions like ScopTel, XCally, QContact, and our own TRUEPBX Contact Centre Edition.

Benefits That Scale with You

  • No per-agent fees: Grow your team without growing your budget.
  • Remote-ready tools: Support hybrid or fully remote contact centre models.
  • Flexible licensing: Pay for simultaneous calls, not per extension.
  • Enterprise features at SME pricing.

Built for Sales, Support & Everything In-Between

Whether running an outbound sales operation, an inbound support desk, or a full-service BPO, 3CX gives you the features and flexibility to scale.

HOW CAN WE HELP YOU?

We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you’re looking for so we can make sure the right person speaks to your about your business needs.