Teams Trunk

TRUENAV Microsoft Teams Direct Routing

What is TRUENAV Microsoft Teams Direct Routing?

TRUENAV Microsoft Teams Direct Routing equips your business with a comprehensive communication and collaboration platform. This includes workplace chat, video meetings, file storage, app integration, and management of inbound and outbound calls, much like a traditional PBX system.

With TRUENAV’s Microsoft Teams Direct Routing, you can seamlessly connect your own PSTN with TRUENAV’s Direct Routing solution for streamlined and cost-effective telecommunications.

Enhance your business’s connectivity with clients through TRUENAV’s Microsoft Teams Direct Routing.

Microsoft Teams Integration

Microsoft Teams integrates with TRUENAV’s network via SBC & SIP for both desktop and mobile clients, as well as UC telephones. You’ll need an Office 365 E5 Licence or an Office 365 E1 or E3 Licence along with a Microsoft Phone System Licence.

Compliant Call Recording Features

TRUENAV’s call recording solution is fully compliant, with every call securely encrypted at the source. This system supports recording on any PBX, trunk, or VoIP extension and is scalable to businesses of all sizes, whether you have a single location or a nationwide infrastructure.

Our solution offers multi-site support, easy call access, and advanced security features, ensuring that you can search, sort, and locate recorded calls within seconds, from any device, anywhere.

Key Features:

  • SSL security and advanced 256-bit AES encryption
  • Compatible with any PBX, traditional or VoIP
  • Unlimited growth potential
  • Web-based access for easy playback
  • Mobile compatibility
  • 99.99% availability
  • On-demand recording with cloud storage for backups
  • Multi-site support and audit trails for supervisor access

TRUENAV Microsoft Teams TMS

  • Features:
    • Accurate real-time call management for Microsoft Teams
    • Web-based interface for easy management
    • Reduces misuse of telecom facilities
    • Identifies call traffic volumes and abandoned calls
    • Popular reports include cost summaries, detailed user reports, and trunk traffic summaries
  • TMS Reports:
    • Cost summaries (company, department, cost centre, user)
    • Detailed reports (user, department, cost centre)
    • Trunk traffic summary
    • Call fraud detection
    • Top users (most expensive, longest, frequent calls)
    • Call costs compared to service provider billing
    • Abandoned/unanswered calls
    • Incoming call ring and answer times
    • Unallocated extensions
    • Weekend or after-hours calls
  • Key Use Cases:
    • Cost management: Identify unused assets, analyse costs, prevent fraud
    • Productivity and KPI measurement: Monitor staff productivity and work-life balance
    • Quality of service monitoring: Identify and address service quality issues
  • Microsoft Teams Reporting:
    • Reports on audio, video, group calls, screen share, auto attendant dial
    • Quality of service data: jitter, packet loss, round-trip time, mean opinion score (MOS)
    • Device and product info (OS, platform type, headset type)
  • Summary Reports:
    • Activity analysis (group calls, screen share, audio/video calls)
    • Call quality analysis (good vs bad calls)
    • External calls analysis (PSTN vs non-PSTN)
    • Active users per day analysis
  • Real-time & Historic Reporting:
    • Summary and detailed reports by department, person, cost centre
    • Custom report builder and trend/KPI reporting
    • Scheduled reporting for convenience
    • Report export options (Excel, Word, RTF, PDF)
  • Costing:
    • Real-time costing engine with multi-currency support
    • Carrier comparison tool
    • Cost allocation and charge back to cost centres
  • Alerting:
    • User-defined alerts (e.g., premium numbers, high-cost calls)
    • Proactive service disruption/failure alerts
    • Unusual activity trends notifications
  • Security:
    • Granular access policies
    • Secure access for unlimited users
  • Additional Microsoft Teams Widgets:
    • Active users (Skype for Business vs Teams)
    • PSTN vs Teams calling percentage
    • Active calls per PBX

CONTACT US 

We understand the complexities of the telecommunication space. If you are looking to get a true perspective on your situation and what you can do to start or improve. Fill in your information below and tell us what you’re looking for so we can make sure the right person speaks to your about your business needs.