VoIP service providers largely fulfil their intended purpose, providing their clients with a reliable means of communication that relies on the internet rather than legacy telephone services. Yet, businesses could benefit more from a service provider that can offer more than that. The ideal telecommunications company is one that can provide a business with all that they need to set up a communications infrastructure, both physically and digitally.
In a South African context, it’s even better if that company could somehow provide them with basic support systems, like backup power, reliable internet and on-site security. Recognising that, TRUENAV rose to meet the needs of South African businesses looking for a truly comprehensive telecommunications provider. In this article, we’ll be discussing exactly what it is that we can provide you with that your average VoIP service provider simply doesn’t.
VoIP Service Providers: What The Average Provider Offers
First and foremost, we need to understand exactly what VoIP services are. They’re a form of digital technology that emulates the basic form of the traditional telephone line, but replaces the physical infrastructure of telephone wire with the internet itself by breaking down audio signals into data, transferring it to a recipient device via an internet connection, then decoding that data back into audio, so that a long-distance conversation can be held.
The result may be very similar to a legacy telephone system, but it’s the reach and costs that truly show off the differences of VoIP compared to traditional telephone lines. Placing calls via the internet is inexpensive and less limited by physical infrastructure, allowing them to travel much further without incurring any additional cost. This allows you to talk to anyone around the world as long as you both have internet access, with no international fees incurred at all.
What Most VoIP Service Providers Don’t Offer
While there’s nothing explicitly wrong with VoIP service providers offering only VoIP, these aren’t the only telecommunications needs of a business. A business needs to communicate internally and externally, with clients and partners alike, across a variety of avenues to offer the broadest possible accessibility. Communications need to be clear in quality and streamlined in form. Businesses need to handle high call volumes without becoming overwhelmed and ensure business continuity in the event of internet or electrical failure.
All of these and more are essential services for any business looking to remain competitive. TO secure each and every one of these, most businesses have to go from one specialised provider to the next, weighing up different packages for each individual service. It works, but it’s a time-consuming process that can lead to inconsistent quality across services, hard-to-track expenses, and disorganised communication.
It’s rare to find VoIP service providers that serve as a truly comprehensive source not only of diverse telecommunications services but also of the essential infrastructure required for these services to operate at peak efficiency.
Why TRUENAV Stands Out
TRUENAV is a South African telecommunications company that offers VoIP services and much more. From a business owner’s perspective, we offer virtually every essential telecommunications service you could need, including online calling, call centre management, hospitality-centric communications systems, and much more. However, it doesn’t end there.
We also offer services that aren’t strictly communications-related but serve as essential infrastructure for your telecommunications to function. This means internet, power and security; elements rarely provided by other VoIP service providers.
Our clients don’t have to undertake the extensive process of securing many different services from disparate providers, not when they can find it all under one roof with TRUENAV. This allows you to build a relationship with one trusted company, keep track of predictable expenses and easily manage all services through a single line of communication. It saves money, time, and effort on your part, allowing you to reinvest them directly into your business.
VoIP Service Providers Tailored for South African Business
TRUENAV is a South African-born-and-bred business with a unique understanding of the local landscape. This means we’re aware of both the challenges and opportunities that South African businesses face in their everyday operations.
International VoIP service providers could, without a doubt, provide you with a sufficient service. With TRUENAV, you’ve got a telecommunications company that can give you uniquely tailored solutions to specific issues we know you face. Seasonal variation in business, load-shedding, challenges surrounding telecommunications infrastructure, and large international attention.
All of these and more are factors that TRUENAV has integrated into the planning of our service structure. The packages we offer can therefore better adapt to region-specific stresses and capitalise on local opportunities for growth and profitability.
Additionally, being headquartered allows us to give fellow South African businesses faster response times and offer on-site support in cases where it is needed. At TRUENAV, we serve as your telecommunications partner, not just any other VoIP service provider.
VoIP Service Providers: Hybrid Systems
Digital business solutions are all the rage, and for good reason. Like VoIP, digital services are far-reaching and inexpensive, able to accommodate a host of additional features and free of dependence on physical infrastructure and the troubles that come with that. Moreover, they’re easily installed and integrated, requiring little to no physical installation that would take up space, time, and cost.
However, is it a good idea to switch your entire business’s telecommunications infrastructure to a digital one in a single fell swoop? While physical PBX (Private Branch Exchange) might take longer to install and update, require maintenance, and cost a little more upfront, they also offer the business greater control and security, as they are all but inaccessible to cybercriminals.
TRUENAV offers you a middle path in the form of hybrid systems. Splitting your business telecommunications infrastructure into separate physical and digital components allows you to access the best of both worlds and make an easier transition into the digital space than doing it all in one go.
You get to enjoy the offline connectivity, enhanced control and extra security that come with an onsite PBX, while also being able to extend your reach internationally at a low cost with VoIP services, which give you a host of additional features alongside the primary product, such as call routing, video conferencing, and more.
Dedicated Internet Packages
Every VoIP service provider would be out of business in an instant if the internet were to shut down globally and become inaccessible for any reason. VoIP services rely on an internet connection, as the internet is the medium through which sound (in the form of data) is transmitted from device to device. Moreover, for the call to be legible and clear with low latency, it requires a relatively strong, stable connection. The absolute minimum is 1 Mbps internet speed for a stable connection.
TRUENAV provides a range of internet packages to our clients, which can serve as an essential pillar of support for all other telecommunications services. These aren’t just your average internet packages; they’re specifically designed for businesses. This means that they offer high speeds and fail-proof connections, offering both faster operations and ensured business continuity.
Our packages come in a few different forms, from wireless to super-speed optic fibre options. We even have business-tailored data packages that allow you to empower your workforce with the ultimate flexibility.
Keeping The Lights On
An element that many businesses in developed nations take for granted is consistent access to electricity. It’s a foundational piece of infrastructure that most modern businesses are completely reliant on, and in many parts of the world, access to electricity is so readily available that it’s not even a question.
Unfortunately, that’s not the case in South Africa. The most notable and hard-felt example of poor electrical access is load shedding, with scheduled power grid downtime a common and much-maligned aspect of life in our country. Load shedding has cost South African businesses billions of rands over the years, and businesses and individuals alike have a strong motivation to seek alternatives.
Leaping at this opportunity, companies providing solar power alternatives have sprung up across South Africa, outfitting homes and workplaces with the means to harness our sunny climate as a power source and bastion of business continuity.
TRUENAV has made it easy for your business to adopt solar and other power backup services alongside your telecommunications services, offering a comprehensive range of power solutions. These include not only solar but also mobile UPS (uninterruptible power supplies) to keep your lights on no matter what.
The Importance of Cybersecurity
Any VoIP service provider worth their salt will protect their services with a robust set of cybersecurity measures. Cybercrime is a modern phenomenon that’s taken the world unprepared, reaping ill-gotten rewards and sowing chaos. The current upper estimate of the total damages caused by cybercrime globally is a near-incomprehensible 11 trillion USD.
To prevent your business from contributing to these statistics, VoIP service providers, including TRUENAV, implement measures such as encryption and firewalls to prevent unauthorised access. These measures need to be constantly updated to meet a continuously evolving set of threats.
While this helps keep your business and customers’ data safe, there is another aspect of security that your average VoIP service provider would scarcely consider: physical security. TRUENAV on the other hand, understands that the more traditional understanding of crime can be just as threatening to South African businesses, if not more so.
As a result, we now offer our clients on-site security services, including monitored CCTV and access control. With these low-cost packages, you can keep your premises, staff and assets safe while being confident that your data is protected from less tangible threats.
Final Thoughts on VoIP Service Providers
In conclusion, TRUENAV isn’t like your average VoIP service provider. Yes, we provide reliable, fast, and high-quality VoIP services equipped with extra features like call conferencing and auto attendants. But where we differ from our competitors is in terms of scope and specialisation.
We offer a whole host of services that provide your business with a full communications infrastructure, all from one place. On top of that, we provide foundational infrastructure such as power, internet, and security to support your communications capabilities and business continuity.
Despite the breadth of our services, you’ll still find that each one is tailored to the specific needs of South African businesses, offering you the best shot at navigating our complex, challenging and profitable business landscape. Get in touch to learn more about our comprehensive range of VoIP services and more!