While we are certainly VoIP service providers of a high standard, we want South Africa to know that we are so much more than that. At TRUENAV, we are a one-stop shop for all your telecommunications needs, building a foundation of communication from the most basic to the most advanced levels.
This includes support as fundamental as electricity and on-site security, covering bases most telecoms companies don’t involve themselves in at all. In this article, we’re going to look at how we branch out beyond VoIP service providers, highlighting a few key services designed to empower local businesses.
Outstanding VoIP Service Providers
Among our many telecommunications-related services, we at TRUENAV are well known for our role as outstanding VoIP service providers. This relatively new technology has taken the business world by storm, and South African businesses are benefiting from better, more feature-filled telecommunication systems.
Following the same basic principles as legacy telephone services, VoIP replaces the traditional copper wire medium with digital data to transmit voice over long distances. You and your chosen conversation partner or partners can use the internet to talk in high quality and with great stability. Its digital nature allows it to be more feature-rich than traditional technology ever was, including features like video conferencing, call routing, voicemail and more.
As VoIP service providers, we provide South Africans with an appealing alternative to an underserviced physical telecommunications network, providing stronger connectivity and reach. Moreover, it’s a great cost–saving alternative, especially when applied to international communications. We offer a range of scalable packages rich in additional features that improve operational efficiency and give your business the tools to thrive in a modern-day business landscape.
Why We Aren’t Just Your Average VoIP Service Providers
A modern telecommunications company could get by just as a VoIP service provider. After all, the technology has become incredibly popular due to its reach-examining and cost-saving nature, with countless businesses worldwide adopting VoIP platforms.
However, TRUENAV understands that South Africans find themselves in a unique position, where opportunities and challenges seem to exist in equal quantity. The site of multiple booming economic hubs, unreliable infrastructure, expansion into international markets, crime rates, and huge seasonal fluctuations in business can leave business owners’ heads spinning.
As such, we’ve developed a line-up of telecommunications services that vary widely in nature, covering the full spectrum of a local business’s communications needs. From one single provider, you can secure a whole host of services that you need to overcome the challenges we face and make the most of the opportunities we’re presented with. This helps keep costs lower, makes budgeting simpler and reduces the amount of admin you’re required to do.
Setting Up The Foundation For All Your Telecommunications Needs
Modern telecommunications still rely on physical infrastructure, but it’s safe to say that as most of the world has moved towards a digital age, so too has the business domain. Nowadays, most telecommunications infrastructure for businesses is cloud-based rather than connected to telephone wires and poles. It’s allowed them to expand their reach to once distant markets located anywhere in the world where there’s internet connectivity.
To make all of this happen, of course, your business needs the internet, and good internet at that. Unfortunately, much of South Africa suffers from patchy connectivity. This limits and weakens our ability to communicate, keeping higher quality but more bandwidth-demanding services from our arsenals. This puts South African businesses behind many overseas competitors, risking a serious loss of business.
Fortunately, TRUENAV has developed a range of business-specific internet packages that outfit your operation with the online foundation it needs to skyrocket towards international markets. This includes wireless and high-speed fibre options, plus reliable mobile data solutions that offer flexibility to a workforce on the move. With internet services like these, you’ll have a powerful base on which to add all of our other telecommunications services, which can work at maximum capacity under these favourable conditions.
Managing Your Own Contact Centre
As South African businesses expand both locally and internationally, the volume of call traffic they receive increases significantly. What initially feels like a blessing can quickly become a curse if your existing communications infrastructure becomes overloaded. In these cases, the operation slows to a crawl and countless opportunities are lost.
Our Contact Centre service exists to prevent exactly that from happening. It sets up a single central hub through which all calls flow. It organises them and keeps them in order, filtering them through automated attendants and smart rerouting. It gives management clear oversight of activity, with smart insights into call outcomes.
Not only does this service therefore manage high volumes, but it also serves as a vital data-collection point from which insights can be transformed into clear, workable strategies based on evidence. Our call centre solutions give your business the tools needed to boost efficiency, improve customer service, and ultimately, increase revenue.
Meeting The Needs Of The Hospitality Industry
In South Africa, our hospitality industry is, without a doubt, a local titan. It alone accounts for 5% of GDP, while the larger tourism industry accounts for 9%. One in 18 South Africans finds themselves employed in the hospitality industry. With our already strong tourism numbers continuing to increase, these statistics are likely to continue to show significant positive growth in the coming decades.
To cope with this, South African businesses in the hospitality industry will need communications infrastructure that isn’t just large but also outfitted with all the smart features that modern innovation can offer. TRUENAV has risen to the occasion with a broad-spectrum set of hospitality-focused communications services. Including package names like 3CX, NEC, MITEL, and Alcatel-Lucent, we give hospitality businesses a rich selection to accommodate their unique needs.
While suited to different scenarios, these packages universally focus on helping hospitality businesses handle large volumes of calls and customers, streamline communication, and consistently work towards customer satisfaction. They’re designed to help you make the most of our country’s booming business without ever getting overwhelmed by what should be driving you forward.
VoIP Service Providers With Power Solutions
It’s an exciting time; there are countless opportunities available to you as a South African business owner that those in previous decades could only dream of. You have access to low-cost technologies that allow you to reach entire global markets, you can integrate and streamline dozens of features into a single mobile device, and you can sit at the head of a team that can operate from anywhere in the world with an internet connection. These are only the tip of the iceberg of what’s possible in the modern realm of business; then the power goes out.
And without access to electricity, the internet and your entire communications network goes down, isolating your business from any and all opportunities, halting growth and lowering customer trust. Unfortunately, this is all too common in South Africa, where the electrical grid is anything but reliable. The estimated impact of load shedding on local businesses is around R481 billion per year.
We can confidently assume that you aren’t eager to add to the immensity of that depressing statistic. Thus, we recommend one of our TRUENAV power solutions, tailored exactly to your situation. We offer basic UPS systems and mobile batteries as backup power, as well as the option to wire your business to a fully solar-powered grid. This means that with our power solutions, you’re able to maintain business continuity even when all of your competitors have gone dark.
Security Measures For South African Businesses
In the rush of digital innovation, it’s easy to get caught up in all the exciting new developments. Yet just as there are advantages waiting for you in the online realm, so too are there threats. Cybercrime is a modern and growing threat to businesses, ever evolving new strategies to jeopardise your data and make ill-gotten profits off your hard work– leaving you with empty pockets and a tarnished reputation in the eyes of your clients.
TRUENAV takes cybersecurity incredibly seriously, implementing robust firewalls and encryption systems to keep your and your clients’ data safe at all times against potential incursions. We don’t just set up security measures and sit back; recognising that cybercrime is an ever-evolving threat, we constantly refine and perfect our digital security measures to meet any new challenge to your security.
However, if you focus too much on the new digital world, you might also find yourself suddenly shocked by a far more traditional danger, physical theft. In South Africa, this is far from being an unusual occurrence, as unfortunate as it is to say. A business needs to protect itself from intruders, lest it seriously risk the safety of its assets, premises and staff. That’s why TRUENAV also offers physical security solutions, such as monitored CCTV and access control systems.
The Result Of A Refined Process
TRUENAV has the desire and ability to offer all of these tailored services to South African businesses because we ourselves are a South African business. We understand the need for telecommunications services that meet the specific requirements of a business in the local market and landscape.
We understand that the basics won’t just cut it and that a business needs holistic support for its telecommunications network to truly thrive. And we recognise that shopping around from many different service providers to seek out each individual aspect of that support is exhaustive and unnecessarily expensive, only serving to slow operations down.
We want to close that gap in the market in a way that benefits South African businesses directly, offering stress-free, comprehensive solutions that minimise risk and maximise reward, all in one place, making the effort of acquisition and integration as minimal as possible. As a final note, our proximity to local businesses means we can offer faster response times and the opportunity for on-site support in a way that international providers could only dream of.
Final Thoughts
Among an array of VoIP service providers, TRUENAV stands out as being so much more than that. While we offer robust packages as VoIP service providers, our business model is that of a telecoms company that can provide everything a South African business needs to support its communications network, specific to the local landscape.
This means our services include not only new digital innovations but also fundamental support, such as on-site security and off-grid power solutions. Anticipating the needs of specific industries, we offer packages tailored to your business, allowing you to make the most of our economy’s meteoric growth without being overwhelmed.
If you’re looking for your true one-stop telecommunications shop, get in touch with TRUENAV today and invest in a package tailored to your business needs!