by TRUENAV | Sep 11, 2024 | Blog
What is a Multimedia Contact Centre? The evolution of call centres into contact centres is all about responding to customers in whatever form of communication they prefer, whether it is through email, web chats, web call-backs, Voice over Net, fax, voice mail, or...
by TRUENAV | Sep 11, 2024 | Blog
Foremost, the benefits of using Voice over Internet Protocol (VoIP) is endless. As a result, communication has never been easier than it is right now. Therefore we, at TRUENAV, have put together a concise list and description of VoIP’s most beneficial traits....
by TRUENAV | Sep 11, 2024 | Blog
From call centre operators to receptionist phones, find out which handsets are the right choice for your business’s needs. Choosing the right handset for your business is determined by which telecommunications system best suits your needs. Identifying which...
by TRUENAV | Sep 11, 2024 | Blog
_Our experts at TRUENAV have put together everything you need to know about VoIP._If you’re someone who has previously come across the term VoIP but not really sure as to what this means or entails, don’t worry you’re not the only one. We’ve put together a guide on...
by TRUENAV | Sep 11, 2024 | Blog
A PBX (Private Branch Exchange) is a telephone exchange/system that is privately owned and controlled. The PBX combines several external lines (PSTN) and internal extensions allowing them to communicate with each other. Internal extension users can call each other at...
