by TRUENAV | Sep 11, 2024 | Blog, Xcally
Using a single channel to reach out or interact with customers and clients is an insufficient strategy. Years of research show that it is impractical and no longer enough. Stats currently show that 50 BILLION devices will be Internet-connected by the year 2020. That’s...
by TRUENAV | Sep 11, 2024 | Blog, Xcally
XCally is an on-premise and cloud-based contact centre solution that handles multiple channels of telecommunication such as voice, email, chat, SMS, fax and social media amongst others under a unified agent desktop. Whether you have a small or large organisation,...
by TRUENAV | Sep 11, 2024 | 3CX, Blog, Mitel, NEC, Qcontact, Scoptel, TRUEPBX, Xcally, Yeastar
As businesses strive to provide better customer service, technology has become a crucial tool in achieving this goal, especially when it comes to how we communicate. In today’s fast-paced world, customers demand instant and personalised engagement, making it...
by TRUENAV | Sep 11, 2024 | 3CX, Blog, Hospitality, NEC, Scoptel, TRUEPBX, Xcally, Yeastar
Providing great customer service is more than just resolving customer issues and closing support tickets. In today’s business landscape, customer service has become a strategic function for companies across industries. The ability to provide excellent support...
by TRUENAV | Sep 11, 2024 | 3CX, Blog, Hospitality, NEC, Scoptel, TRUEPBX, Xcally, Yeastar
Technology has come a long way over the past few decades, but not all businesses have kept up with the times. Many companies still rely on outdated technology and legacy systems, which can have hidden costs that may not be immediately apparent. In this blog post,...
by TRUENAV | Sep 11, 2024 | 3CX, Blog, Mitel, NEC, Qcontact, Scoptel, TRUEPBX, Xcally
The shift towards cloud-based solutions among South African businesses continuously intensifies as these organisations recognise the advantages of enhanced effectiveness, augmented productivity, and tools for building stronger customer relationships. This shift has...
